Return Policy

Vanea Return Policy

At Vanea, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we are here to help. Please read our return policy below to understand how to return your item.

1. Return Window: You have 30 days from the date of receiving your order to initiate a return. After this period, we regret that we cannot offer you a refund or exchange.

2. Eligibility for Returns: To be eligible for a return, your item must be in its original condition:

  • Unused and unwashed
  • In the original packaging
  • With all tags attached

3. Non-Returnable Items: Certain items are non-returnable, including:

  • Gift cards
  • Final sale items
  • Personalized or custom-made items

4. How to Initiate a Return: To begin the return process, please follow these steps:

  1. Contact our customer service team at [customer_service@vanea.com] or call us at [customer service number] to request a return authorization.
  2. Include your order number and the reason for your return.
  3. We will provide you with a return shipping label and further instructions.

5. Return Shipping:

  • You are responsible for the return shipping costs unless the item was defective or damaged upon arrival.
  • We recommend using a trackable shipping service or purchasing shipping insurance for items over [specify amount], as we cannot guarantee that we will receive your returned item.

6. Refund Processing: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within [specify number of days] business days and credited to the original payment method.
  • Please note that it may take some time for your bank or credit card company to process and post the refund.

7. Exchanges: If you wish to exchange an item for a different size or color, please initiate a return and place a new order for the desired item.

8. Damaged or Defective Items: If you receive an item that is damaged or defective, please contact us within 7 days of receiving your order. We will arrange for a replacement or refund, as appropriate.

9. Contact Us: If you have any questions or concerns about this return policy, please reach out to us